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About Us » Shipping Policy

Shipping Coverage Area

We currently ship to all 50 States in the USA, Canada and Mexico.  Automated Shade is a Pennsylvania based company and we are required to collect 6% State Sales Tax on all products shipped within Pennsylvania. We will also ship to other countries. Please contact us for more information.

Proof of Delivery

All shipments in excess of $100.00 USD will require receiver signature as proof of delivery. If no one is home, UPS will leave a note indicating a package awaits your signature and will attempt delivery of  package two more times.  If package cannot be delivered, it is returned back to Automated Shade. 


Order Processing Time

All orders received by 11:00 am (Eastern Time) will usually ship out the same day. Once an order is shipped, you will receive an email confirmation with a UPS tracking number which will allow you obtain actual delivery dates through the UPS Website. Orders are also available for pickup. We do not process orders on the weekends...Saturday and Sunday.

Partial Orders

Most items we sell are in stock and ready for shipment at time of order. We do however from time to time run out of stock on items due to daily purchases.  If we cannot fill your order complete to ship, we will notify you by email (supplied by you) of any out of stock items.  You will have the choice of waiting for the item to ship a complete order or ship partial orders with additional shipping charges billed to your credit card.

Ground Transit Time

Below is a map indicating the time in transit once your order is shipped from our facility located near Pittsburgh, Pennsylvania.

Next Day Air Shipments

Next Day Air delivery is available for all products that do not exceed 108" in length. If your order ships Next Day Air on Friday, you will receive it on Monday...the next business day. If you require a Saturday Delivery, you must call us toll free at 866-683-1832. Additional shipping charges will apply and be billed separately on your credit card. We will only add the actual incurred charges received from UPS. We do not add any additional handling fees or charges.

Shipping Damage and Insurance

We ship all product insured for the value of the order. If any damage is noticed when you receive the package - do not accept it. The carrier will return the damaged item back to us. We will reship the same ordered item out at no charge after the damaged item has been returned. If you accept the package and notice damage after the carrier has left, - Click the link below. The shipping company may have an inspector come to your location to inspect the damaged item. 

Click on the Links below to report any Damage:

UPS: Damage/Claims

Please notify us of any damage by Phone: 866-683-1832 or by email tim@automatedshadeinc.com  and include the order number on the packing slip.

Revised 9-14-12

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